All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Orders cannot be cancelled once they have begun processing. We apologize for any inconvenience and will do our best to assist you.
Refunds and Exchange
You can request a return or exchange up to 30 days after delivery, we offer a refund or replace the item if the following conditions are met.
1. Item received in unusable condition, or the wrong item received (size/style/color).
2. The item/s must be in the original condition. Items that have been unworn, unwashed, unaltered, are free of stains and odors, and that have their original tags affixed.
Unfortunately, we cannot accept any returns that do not meet the above requirements.
1. Original shipping charges are non-refundable.
2. Refunds will be issued only after returned goods have been received and inspected by our warehouse to confirm they meet our return-eligible criteria above.
3. If you’re returning an item purchased with a discount code, your refund will reflect the item’s proportionally discounted price, not the standard full price of the item.
4. Digital gift cards are non-refundable.
5. Intimate and sanitary goods cannot be returned unless faulty.
6. KickaBeauty.com cannot be held liable for the loss of goods being returned. We recommend that you use a registered post service to return goods and keeping a record of the tracking details.
How should I send my return back?
Please refer to the Return Policy above and online to ensure that your return meets the criteria stated.
Refunds & Processing Tme
You will be notified via the email address associated with your order within 2 business days of your return’s arrival at our Online Division. It can take up to two weeks to fully process your return and reimbursement. Refunds will be issued to the original method of payment or store credit which you choose. Your banking institution may require additional days to process and post this transaction to your account.
Have questions? We are happy to help! Contact us here.