FAQs

My Account & Ordering
Shipping

1. How do you ship packages?

Packages from our warehouse in Japan, Germany, Taiwan, or China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

2. Do you ship worldwide?

We provide shipping to 48 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

We can ship to the following countries: Australia, Austria, Belarus, Belgium, Bulgaria, Canada, Chile, Colombia, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Switzerland, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom (UK), United States (US)

3. Customs and Duties?

KickaBeauty does not pay any customs, duties, or taxes of any kind on international orders. Countries may or may not assess a fee for your order entering the country. This does not always happen. But please be aware that it can happen, and that KickaBeauty does not pay these fees.

4. When will my order ship?

Once an order is submitted, a confirmation email will be sent to the email associated with your account. Orders with standard shipping typically take 2-3 business days to be processed and shipped. Expedited orders placed before 2:00 pm EST will be shipped the same day. Weekends and holidays are not business days and are therefore excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.

To check the current status of your order or to view your order history, sign in to your KickaBeauty account page, or you can check it as the following link:

Track your order

***Some items to a small number of areas, the shipper cannot provide the tracking number, we will inform you after you place the order as soon as possible.

Counting business days

Shipping days are 24-hour days. If you place your order on Monday (before 9:00 am ET), then 1 business day would be Tuesday. If you place your order on Monday (after 9:00 am ET), then 1 business day would be Wednesday. Business days do not include weekends or holidays.

5. My tracking says “no information available at the moment”. What can I do?

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

6. My tracking says it was delivered, but I don’t have it. What now?

Check your mailbox!
If the package isn’t in your mailbox, check with a friendly neighbor/doorman, or a well-meaning roommate/partner, who may have received the package on your behalf without letting you know.
While we can’t take responsibility for shipments that have arrived but are misplaced, If you have any issues with receiving your order, please contact us ASAP at [email protected] with your order number and a brief description of what’s going on so that our Lost Package Investigatory can help you out!

7. I received damaged or incorrect merchandise. What can I do?

If you believe that you have received defective merchandise or that we shipped incorrect merchandise, please contact our Customer Service Team immediately at [email protected] with your order number and photos of what you received.

8. Orders with incorrect address information.

Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. Quick! Take a glance or two and double-check your address is right. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order! Thank you very much.

Returns

Refunds and Exchange

You can request a return or exchange up to 30 days after delivery, we offer a refund or replace the item if the following conditions are met.

1. Item received in unusable condition, or the wrong item received (size/style/color).
2. The item/s must be in the original condition. Items that have been unworn, unwashed, unaltered, are free of stains and odors, and that have their original tags affixed.

Unfortunately, we cannot accept any returns that do not meet the above requirements.

Please note,
1. Original shipping charges are non-refundable.
2. Refunds will be issued only after returned goods have been received and inspected by our warehouse to confirm they meet our return-eligible criteria above.
3. If you’re returning an item purchased with a discount code, your refund will reflect the item’s proportionally discounted price, not the standard full price of the item.
4. Digital gift cards are non-refundable.
5. Intimate and sanitary goods cannot be returned unless faulty.
6. KickaBeauty.com cannot be held liable for the loss of goods being returned. We recommend that you use a registered post service to return goods and keeping a record of the tracking details.

 

How should I send my return back?

Please refer to the Return Policy above and online to ensure that your return meets the criteria stated.

Click me

You can find it on your account order # or email that we send you before.

Please provide the photo details of the defective or wrong product, so that we can deal with it more efficiently, thank you very much.

to process your return! Just tell us the products you are returning and tell us a little bit about why you’re returning them and how you would like to send them back.

 

Refunds & Processing Tme

You will be notified via the email address associated with your order within 2 business days of your return’s arrival at our Online Division. It can take up to two weeks to fully process your return and reimbursement. Refunds will be issued to the original method of payment or store credit which you choose. Your banking institution may require additional days to process and post this transaction to your account.

Have questions? We are happy to help! Contact us here.

Sizing

1. How do I know what size to choose?

We know online shopping can be tricky! Since our styles come from so many different designers, sizing can really vary from piece to piece. The About The Fit section on each product’s page will provide more detailed information about that particular product’s fit as well as a custom size chart.

If you’re still not sure about the measurements or you need to know more about the product (color, style, material, etc.), our Fit Experts are here to help! Just email [email protected]!

2. How do I take my own measurements?

Measuring Tips We measure each item from side seam to side seam, on a flat surface. Please consider the fabric content of each item, as fabric containing stretch may have given.

Bust Measure around the fullest part of your bust making sure the tape fits comfortably and is parallel to the floor.

Waist Measure around the narrowest part of your waist below your rib cage and above the hips making sure the tape fits comfortably and is parallel to the floor.

Hips Measure around the widest part of your hips below your waist and above your thigh making sure the tape fits comfortably and is parallel to the floor.

Gift Cards

1. How do I purchase a KickaBeauty Gift Card?

You can purchase a KickaBeauty Gift Card by clicking here.

2. When will my gift card expire?

Your KickaBeauty Gift Card will never expire – but, you know, there’s no time like the present 😉  

Payments

1. What forms of payment do you accept?

We accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments through Paypal.